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Accessibility

Let us know if you have difficulties using this site

Whilst we have spent a lot of time making sure our website is accessible, we are not perfect! If you find anything on the site difficult to use please let us know by emailing info@kawarthachoice.com .

To help us get to the bottom of your difficulty, it would help us if you provide the following information in your email to us:

All constructive feedback regarding the accessibility or usability of this website is very welcome and will be carefully considered.

Accessibility

We recognize the importance of creating an inclusive community where all people have equal opportunity to live, visit, raise a family, work and retire.

With the advice of the Kawartha Lakes Accessibility Advisory Committee (AAC), Council has approved an Accessibility Policy CP2018-006 and Municipal Accessibility Master Plan 2018-2023.

Kawartha Lakes is committed to providing all documents in an accessible format, however we realize that not all posted documents will meet everyone’s needs. If this information is required in an alternate accessible format, please contact Customer Service at 705-324-9411 (dial 0) or report the issue online and we will accommodate your requirements in a timely manner.

Website Accessibility

The City of Kawartha Lakes is committed to creating an accessible online environment for all visitors to its web site. Due to conditions beyond our control, there are some instances where we are unable to provide information in an accessible format (for example, our mapping information, some RSS feeds. etcetera). We will be monitoring these sections, and develop an accessible solution as technology improves.

If you have questions or comments about the accessibility of our website please E-Mail the Accessibility Coordinator or call 705-324-9411 extension 1185. You can also report the issue online.

Feedback or Concerns

We welcome your feedback on our facilities and services as we strive to meet your accessibility needs. Please complete our feedback form to let us know how we’re doing and suggest ways we can improve.

Kawartha Lakes Accessibility Advisory Committee (AAC)

The Kawartha Lakes Accessibility Advisory Committee (KLAAC) is a provincially mandated committee of Council. Each member is appointed by Council to provide advice on accessibility for people with disabilities and the accessibility standards enacted under the Accessibility for Ontarians with Disabilities Act, 2005.

Accessibility Legislation

In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA)setting the goal of a fully Accessible Ontario by 2025.

Ontario has set standards in the five areas of customer service, employment, information and communications, public transportation and public spaces (built environment).

If you have questions about the AODA or accessibility laws and standards, please visit the Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre website or call 1-866-515-2025.

Accessibility Standards for Customer Service

The Accessibility Standards for Customer Service came into effect on January 1, 2008, making them the first to become law under the AODA. This regulation required all municipalities to be in compliance by January 1, 2010. Customer Service is one of four other standards as part of the Integrated Accessibility Standards(Ontario Regulation 191/11).

Integrated Accessibility Standards

The Integrated Accessibility Standards came into effect on July 1, 2011. This law applies to all organizations – public, private and non-profit sectors. Each area of the five areas of the regulation is phased- in through time for each sector. The Accessibility Directorate has created a Guide to Ontario’s Accessibility Regulations to assist organizations with planning.

All of the City of Kawartha Lakes Employees received training on providing accessible customer service in 2009 and training provided on the requirements of the Integrated Accessibility Regulation in 2015. Training continues as part of the City New Employee Orientation program administered through out Human Resources Division.

Training modules and resources are available from AccessForward.

Accessibility Compliance Reporting

Businesses, non-profit organizations and public sector organizations, such as municipalities, must file an accessibility compliance report with the Government of Ontario to confirm the organization has met the applicable requirements under the AODA. 

City of Kawartha Lakes Accessibility Compliance Reports:

2015 Accessibility Compliance Report